Terms of Use

Acceptance of Terms

Welcome to the Familia Bacellar website, operated by Bacellar Imobiliária Copacabana Ltda, a real estate brokerage company duly incorporated under the laws of the Federative Republic of Brazil, registered under CNPJ 59.240.516/0001-56, with its principal place of business in Rio de Janeiro, RJ.

By accessing, browsing, or otherwise using this website — including any of its pages, listings, content sections, contact forms, or embedded tools — you confirm that you have read, understood, and agree to be bound by these Terms of Use in their entirety, together with our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, prospective buyers, sellers, tenants, landlords, and any other party who accesses the website for any purpose whatsoever. They do not create any contractual relationship regarding the purchase, sale, or rental of any specific property; such relationships are governed by separate written agreements signed between the parties involved.

Use of the Website

This website is provided solely to assist individuals and organisations in learning about Familia Bacellar's real estate services, exploring available property listings, and contacting our team in relation to residential and commercial real estate transactions primarily in the South Zone of Rio de Janeiro — including the neighborhoods of Copacabana, Ipanema, Leblon, Flamengo, Botafogo, and adjacent areas.

Access to the website is granted on a temporary, non-exclusive, non-transferable basis. You agree to use the site only for lawful purposes and in a manner that does not infringe upon the rights of any third party or restrict or inhibit any other person's use and enjoyment of the site.

Permitted uses include:

• Browsing property listings published on the site for personal or professional reference.
• Submitting enquiries through the site's contact and scheduling forms to initiate legitimate communication with our brokers.
• Sharing individual listing pages via social media or email for non-commercial personal purposes.
• Downloading or printing content strictly for your own non-commercial, informational use.

We reserve the right to restrict or terminate access to any user who violates these Terms, who misuses the website's resources, or whose activity poses a security risk to our systems or to other users, without prior notice and without any obligation to provide reasons.

Intellectual Property

All content on this website — including but not limited to the Familia Bacellar brand name, logo, wordmark, taglines, photography, floor plans, property descriptions, editorial texts, market analyses, infographics, video content, icons, interface design, and underlying source code — is the exclusive property of Bacellar Imobiliária Copacabana Ltda or of third parties who have granted us the right to use it, and is protected under Brazilian intellectual property law (Law No. 9.610/1998 — Lei de Direitos Autorais) and applicable international treaties.

The Familia Bacellar name and associated marks may not be used in connection with any product or service that is not ours, or in any manner likely to cause confusion among consumers, or to disparage or discredit us, without our express prior written consent.

You may not, without our written authorisation:

• Reproduce, republish, upload, post, transmit, or distribute any material from this site in any form or by any means.
• Adapt, modify, translate, or create derivative works based on any content found here.
• Commercially exploit any content, listing data, or market information obtained from this website.
• Scrape, harvest, or systematically extract data by automated means, including web crawlers, bots, or similar tools, except as permitted by our robots.txt policy.
• Frame or embed any portion of the website within another website or application without our prior consent.

Any intellectual property rights not expressly granted herein are reserved. Unauthorised use may give rise to civil and criminal liability under applicable Brazilian law.

User Conduct

When using this website and any communication channel associated with it — including contact forms, WhatsApp links, email addresses, and any interactive features — you agree to conduct yourself responsibly and in good faith. The following conduct is expressly prohibited:

• Submitting false, misleading, or fraudulent information through any form or communication tool available on the site.
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity, when contacting us.
• Using the site to send unsolicited commercial communications, chain letters, or any form of spam to our team or to other users.
• Attempting to gain unauthorised access to any server, account, system, or network associated with this website.
• Uploading or transmitting viruses, malware, spyware, ransomware, or any other malicious code that could disrupt, damage, or interfere with the functionality of the website or any connected systems.
• Using the site in any way that could overload, damage, or impair our infrastructure, including through denial-of-service attacks or similar techniques.
• Collecting or harvesting personal information about other users or our staff without their explicit consent.
• Using the website to engage in, facilitate, or promote any activity that is unlawful under Brazilian or international law.

We reserve the right to investigate any suspected violation of these conduct standards and, where appropriate, to cooperate with law enforcement authorities. We may report any activity that we reasonably believe to be in violation of applicable law.

Third-Party Links

For your convenience and informational purposes, this website may contain hyperlinks to external websites operated by third parties — including property portals, mapping services, financial calculators, regulatory bodies, and partner organisations. These links are provided solely as a convenience and do not constitute an endorsement, sponsorship, or approval by Familia Bacellar of the content, products, services, or practices of those third-party websites.

We have no control over the content, privacy practices, security measures, or availability of any linked external site, and we are not responsible for any harm or loss you may suffer as a result of visiting them. When you leave our website via an external link, you do so at your own risk and subject to the terms and policies of the destination site.

Similarly, if you choose to use third-party tools embedded within our site — such as Google Maps for property location or WhatsApp for direct messaging — your use of those tools is governed by the respective terms of the relevant third-party provider. Familia Bacellar assumes no liability in connection with those interactions.

Disclaimer of Warranties

This website and all of its content are provided on an "as is" and "as available" basis, without any representation or warranty of any kind, whether express, implied, or statutory. To the fullest extent permitted by applicable law, Bacellar Imobiliária Copacabana Ltda expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Warranties that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
• Warranties regarding the accuracy, completeness, timeliness, or reliability of any property listing, pricing information, market data, or other content published on the site.
• Warranties that any specific result or outcome will be achieved through use of the site or through engagement with our brokerage services.

Property listings, estimated values, rental prices, and availability status displayed on this website are provided for general informational purposes only. Real estate market conditions in Rio de Janeiro can change rapidly. All pricing and availability information must be independently verified with one of our licensed brokers before any decision is made. Nothing on this website constitutes a binding offer or commitment to sell, purchase, or let any property.

We strive to keep all information up to date and accurate, but we make no guarantee that the website will reflect the current state of any listing at any given moment.

Limitation of Liability

To the maximum extent permitted by Brazilian law, Bacellar Imobiliária Copacabana Ltda, its directors, officers, brokers, employees, agents, suppliers, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or in connection with:

• Your access to, use of, or inability to use this website or any of its content.
• Any errors, omissions, inaccuracies, or interruptions in the information published on the website, including property listings or market data.
• Any unauthorised access to or alteration of your data or transmissions.
• Any transactions or dealings you enter into with third parties found through or linked from this website.
• Any loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Where the applicable law does not allow the complete exclusion of liability, our total aggregate liability to you for all claims arising under or in connection with these Terms or your use of the website shall not exceed the amount of BRL 500 (five hundred Brazilian reais), which represents a reasonable estimate of the value of the free informational service provided through this website.

Nothing in these Terms shall limit or exclude liability for fraud, wilful misconduct, or any other liability that cannot lawfully be limited or excluded under Brazilian consumer protection legislation (Lei 8.078/1990 — Código de Defesa do Consumidor), where applicable.

Indemnification

You agree to defend, indemnify, and hold harmless Bacellar Imobiliária Copacabana Ltda and its directors, officers, employees, agents, and brokers from and against any and all claims, demands, damages, losses, costs, and expenses — including reasonable legal fees — arising out of or relating to:

• Your breach of any provision of these Terms of Use.
• Your violation of any applicable law or regulation in connection with your use of this website.
• Any content you submit, post, or transmit through the website or through any communication channel linked from it, including false or misleading information.
• Your infringement of any intellectual property, privacy, or other rights of any third party through your use of this website.
• Any fraudulent, negligent, or wilful misconduct on your part in connection with the website.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defence. This indemnification obligation will survive the termination of these Terms and your cessation of use of the website.

Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of the Federative Republic of Brazil, in particular the Brazilian Civil Code (Law No. 10.406/2002), the Consumer Protection Code (Law No. 8.078/1990) where applicable, the Brazilian Internet Civil Rights Framework (Marco Civil da Internet — Law No. 12.965/2014), and the General Data Protection Law (Lei Geral de Proteção de Dados — Law No. 13.709/2018), without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be submitted exclusively to the competent courts of the Comarca of Rio de Janeiro, State of Rio de Janeiro, Brazil, to which both parties irrevocably submit for the purposes of resolving any such dispute.

You acknowledge that, as a company established in Rio de Janeiro and whose principal activities are concentrated in the South Zone of Rio de Janeiro, it is appropriate and reasonable for Brazilian law and Rio de Janeiro courts to govern all matters arising from your use of this website.

Changes to These Terms

Familia Bacellar reserves the right to modify, update, or replace these Terms of Use at any time and for any reason, at our sole discretion. When we make changes, we will revise the "Last updated" date at the top of this page. Where changes are material, we will make reasonable efforts to provide more prominent notice — for example, by posting an announcement on our homepage or by sending a notification to users who have registered their contact details with us.

It is your responsibility to check this page periodically to remain informed of any updates. Your continued use of the website after any changes have been posted constitutes your binding acceptance of those revised Terms. If you do not agree to the modified terms, you must discontinue use of this website immediately.

Previous versions of these Terms may be archived and made available upon written request sent to the contact details provided in Section 11 below.

Contact Us

If you have any questions, concerns, or requests relating to these Terms of Use — including requests for clarification, objections to specific provisions, or reports of suspected misuse of this website — please reach out to us directly. We are committed to responding promptly and transparently.

We aim to acknowledge all enquiries within 2 business days and to resolve any substantive concern within 10 business days of receipt. For urgent matters related to the misuse of personal data, please mark your subject line "URGENT — Data Protection" to ensure expedited handling.